career saudi IT Help Desk and Network - مصنع الالبان الحديثة
jobs description: jobs in Saudi IT Help Desk and Network - مصنع الالبان الحديثة
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Job Details
| Posted Date: | 2021-12-06 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Information Technology |
| Company Industry: | Other Business Support Services |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Saudi Arabia |
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