career saudi Helpdesk Support Specialist | أخصائي دعم فني - PSDSARC
jobs description: jobs in Saudi Helpdesk Support Specialist | أخصائي دعم فني - PSDSARC
- Serving as the first point of contact for staff seeking technical assistance or information over the phone or email or chat.
- Frequently check the ticketing system for incoming service desk requests. Monitor and respond quickly to incoming requests related to IT issues.
- Performing troubleshooting through diagnostic techniques and pertinent questions and determining the best solution based on the issue and details provided by the user.
- Resolving problems with network and other computer systems and act as support if any system goes down.
- Responsible for PC's, Printers, Servers, and other IT related equipment (monitor, keyboard, mouse, hard drive, Access points, etc).
- Maintain user PCs, including upgrades and configuration as needed.
- Assist with IT-related on-boarding of new users.
- Keep an inventory of all equipment, software, and license users.
- Install, configure, and upgrade PC software.
- Training staff members on IT software and systems when required.
- Escalate all advanced issues to senior-level technicians, IT Management, vendors.
- Contact outside vendors to supply the company with the required items
- Backup data and reset workstation/laptop and check for the latest updates.
- Creating PR for IT hardware/software. Follow-up with vendors and procurement dept. to expedite pending PR's or solve any issues in them.
Job Details
| Posted Date: | 2023-04-30 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Administration |
| Company Industry: | Other Business Support Services |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Saudi Arabia |
| Degree: | Bachelor's degree |
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