career saudi Senior Cisco Contact Center Engineer - Atheeb Intregraph Saudi Company
jobs description: jobs in Saudi Senior Cisco Contact Center Engineer - Atheeb Intregraph Saudi Company
- UC professional with over 5 years of Networking and Telecommunication Expertise in Consulting, Designing, Deploying and Optimizing Unified Communications Clusters and Data Networks.
- Specialized in Designing, Configuring and Maintaining UC Clusters integrated with UCCX/UCCE/ICM/CVP/CUIC/Finesse and Call/Video Recording.
- Integration with third party software like SMS, Email, facebook and WhatsAPP.
- Ability to communicate at all levels of an organization from end Users to Senior management about both business infrastructure and platform needs.
- Excellent project management, project scoping, troubleshooting, problem resolving, documentation and customer management skills,
- Expertise in technical documentations System Design Docs, LLD and HLD.
- Managing and supporting Enterprise and contact center infrastructure with Gateways capacity planning, Business call flow, Scripting, IPIVR/UCCX/Finesse/CAD/SQL DB, Call Recording, contact center’s CUIC Reporting and Analytics.
- Ability to perform effectively under timelines with multiple competing priorities.
- Ability to participate in strategic consultations, site assessments, solutions architecture, DR Planning and review.
- Ability to work in shifts.
- Good spoken & writing English language skills.
- Strong problem-Analysis skills.
Job Details
| Posted Date: | 2023-04-02 |
| Job Location: | Tabouk, Saudi Arabia |
| Job Role: | Customer Service and Call Center |
| Company Industry: | IT Services |
Preferred Candidate
| Gender: | Male |
| Degree: | Bachelor's degree |
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