career saudi Customer Service & Pricing Supervisor ( Jeddah )
jobs description: jobs in Saudi Customer Service & Pricing Supervisor ( Jeddah )
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- To handle all customers' inquiries, complaints, claims follow up, cargo status, verify credit terms, credit status, etc. in a professional manner.
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- To handle all Sales team inquiries and arrange price from concerned vendors (Network offices, Shipping Line, Air Lines and Transporters etc.…) within 24 hours.
- Monitor and update commercial price lists and circulate with concerned departments as weekly basis.
- Responsible to maintain CRM data base.
- Establish strong relationships with various internal and external stakeholders.
- Establish pricing levels in accordance with company guidelines.
- Negotiate rates with carriers, agents, offices and service providers.
- Coordinate for competitive buy rates with carriers and other key stakeholders.
- Work on data base and arrange meeting with customers.
- Prioritization of orders and adjusting of schedules to ensure customer priority requirement are met.
- Effectively communicate with carriers and build relationships with key decision makers.
- To handle bookings and coordinate cargo arrangements (uplift, pick-up time, etc.) with concerned departments within company policies and procedures.
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- To handle all communications (i.e., telephone, e-mails, fax, etc.), inquiries of customers (internal and external) and provide timely responses and escalations as needed.
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- To update and maintain the integrity of customers' data.
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- To resolve all customer issues/problems and coordinate/escalate with concerned departments when needed.
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- To comply with customers' standards and monitor KPIs as required.
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- To prepare and submit accurate and timely reports required by manager and customers.
- Manage feedback from customers analyzing the responses to understand the impact on current key trade lanes.
- Serve as the primary liaison with Sales, and WCA network staff on the delivery of cost-effective customer service.
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- To properly file, update, and safe keep all pertinent documents/records of the company.
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- To ensure and report to manager all customer service / Operation KPI and SOP has must follow.
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- Ensure service excellence by leveraging a high level of forwarding and market knowledge. Contribute as process owner to continuous improvements around processes and controls ensuring lean and cost-efficient methods are adopted. Compile monthly KPI reports as required.
- Maintaining daily and regular reports
- Any other task who assigned by Manager
Job Details
| Posted Date: |
2023-06-18 |
| Job Location: |
Jeddah , Saudi Arabia |
| Job Role: |
Logistics and Transportation |
| Company Industry: |
Distribution, Supply Chain & Logistics |
| Joining Date: |
2023-07-01 |
Preferred Candidate
| Career Level: |
Mid Career |
| Degree: |
Bachelor's degree |
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