career saudi Call Centre Supervisor - Thad Trading Company
jobs description: jobs in Saudi Call Centre Supervisor - Thad Trading Company
• Preparing customer service policies and instructions that are approved by the Marketing Manager
• Writing reports on what has been accomplished at work.
• Supervising the resolution of problems and addressing complaints in a timely and effective manner to ensure customer satisfaction
• Full knowledge of the company's products so that he can answer inquiries.
• Maintaining a positive approach in dealing with customers and showing the extent of professionalism in dealing with their comments and problems.
• Activate the skill of solving problems and providing appropriate solutions.
• Conducting and analyzing questionnaires to obtain feedback from clients.
• Helping customers to overcome all the problems they face and providing adequate advice and complete answers to all customer inquiries.
• Facilitate and provide solving problems that meet clients as much as possible.
• Troubleshoot problems and try to satisfy customers.
• Immediately respond to all customer inquiries.
• Supervising dealing with the problems of distributors of delivery companies.
• Determine priority in complaints and various issues and problems to be dealt with.
• Supervising the processing of requests, forms, applications and requests.
• Giving feedback on the efficiency of the customer service process.
• Train a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional support to customers.
• Develop work and look for the best way to achieve productivity to serve customers and the company.
• Client orientation and adaptability/response to different types of personalities..
Job Details
| Posted Date: | 2023-10-10 |
| Job Location: | Saudi Arabia - Jeddah |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Catering, Food Service, & Restaurant |
| Monthly Salary: | US $2,000 |
Preferred Candidate
| Gender: | Male |
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