career saudi Assistant Front Office Manager - Ejadah Management Consultancy
jobs description: jobs in Saudi Assistant Front Office Manager - Ejadah Management Consultancy
Job Summary:
Our international hospitality firm is looking for Assistant Front Office Manager, should act as the bridge between the front and the back office. While coordinating the operation (Registration, concierge business center etc), you will also ensure that all guests experience a fantastic stay.
RESPONSIBILITIES:
- Customer Satisfaction (Guest Feedback, Social Media Review).
- Financial Performance (Up selling, Room Revenue, Operation Auditing).
- Showing Initiative, Problem Solving, Staff Training, Team Leading.
- Manages and motivates the Front Office team in order to provide a high standard of service for customers.
- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
- Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
- Ensure that personalized service is offered to each and every guest.
- Ensures that the pricing policy and internal audit procedures are duly applied.
- Supervises the management of debtors, group and individual guest invoicing and cash operations
-Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- Prepare Room revenue and occupancy forecast take action on rate strategies.
-Is involved in recruitment of new team members for front office
- Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
Requirements:
- 4+ years of experience in a similar role
- Able to work on shift basis
- English and Arabic fluency
Job Details
| Posted Date: | 2023-11-11 |
| Job Location: | Saudi Arabia - Riyadh |
| Job Role: | Hospitality and Tourism |
| Company Industry: | Hospitality & Accomodation |
| Monthly Salary: | US $4,000 |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | Saudi Arabia |
| Degree: | Diploma |
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