career saudi Workforce Planning Specialist - Majorel KSA
jobs description: jobs in Saudi Workforce Planning Specialist - Majorel KSA
The call center workforce manager role is pivotal in call center management. They are meant to drive optimal productivity within a multi-site, multi-skilled, 24/7 call center setup.
This role centralizes forecasting, scheduling, and intraday performance management. Its ultimate purpose is to ensure the seamless handling of inbound and outbound communications. This requires a deep understanding of call center operations and emerging industry trends.
- Performance monitoring
- -Operate the particular software and platforms adopted to facilitate the WFM process (analytics, forecasting, scheduling, tracking, and reporting)
- Oversee real-time workload, ensuring optimal performance to set service levels
- Address escalated service delivery issues in partnership with call center managers
- Team development and training
- -Collaborate with Quality, Training, and Operational teams
- Coordinate hiring, training, and skill development
- Educate staff on workforce management best practices
- Keeping up with industry trends and knowledge
- -Stay updated on workforce management trends
- -Recommend solutions for forecasting and scheduling needs
Job Details
| Posted Date: | 2024-07-06 |
| Job Location: | Saudi Arabia - Riyadh - Al Yasamin |
| Job Role: | Human Resources and Recruitment |
| Company Industry: | Telecommunications |
| Monthly Salary: | US $8,000 |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Saudi Arabia |
| Degree: | Bachelor's degree |
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