career saudi Flight Experience Specialist - Cabin - flynas
jobs description: jobs in Saudi Flight Experience Specialist - Cabin - flynas
Job Purpose:
Responsible for ensuring an exceptional passenger experience throughout the flight journey. This role focuses on delivering high-quality service, managing in-flight operations, and addressing passenger needs while supporting the airline’s standards and policies.
Accountabilities:
Cabin Definition:
- Ensure all GX cabin activities comply with company policies and aviation regulations.
- Assist in definition of cabin products keeping pax comfort and guest experience in mind.
Passenger Engagement & Feedback
- Support on ensuring the NPS score is maintained for Flynas as well as leased A/Cs.
- Anticipate business travels within and outside of KSA.
Product Definition:
- Manage projects assigned by the head of the department.
- Assist in investigating systems and services errors.
- Coordinates with the IFS/Marketing/ maintenance department and aircraft manufacturer to finalize suitable cabin product.
- Ensures compatibility and accuracy of manufacturer and vendor technical documents with FLYNAS fleet and requests system updates and corrections whenever necessary.
- Represents FLYNAS in manufacturers and vendors meetings, conferences, workshops, and industry steering committees.
- Liaise with the internal procurement team for new ordering based on the request.
Wet lease:
- Work closely with IFS/QA in conducting inspections on wet leased A/C to ensure they match Flynas brand requirements.
- Support EIS of leased A/C
- Support operational audits related to passenger experience.
- Monitor adherence to operational procedures and safety standards.
- Monitor NPS and take necessary corrective actions.
Process Improvement
- Recommend process enhancements to improve guest experience efficiency and quality.
- Participate in initiatives to upgrade onboard services, IFC and IFE.
Collaborate with cross-functional teams for continuous improvement of passenger experience.
Job Details
| Posted Date: | 2025-10-06 |
| Job Location: | Saudi Arabia - Riyadh |
| Company Industry: | Airlines |
Preferred Candidate
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