Key Responsibilities:
• Manage the after sales teams kingdom wide to ensure the outmost levels of service quality is implemented
• Create productivity policy process and documentation for customer processes.
• Improve customer complaint management and customer satisfaction strategies to ensure all requirements will meet highest standard and expectation of customer and management level
• Handle ad hoc project or special tasks following business requirement
• Provide reports on operational, and process activities to management as required
• Conduct field support visits to all branches, customers and aftersales principles
• Participate in designing and layout of new and existing facilities
Knowledge, Skills and Abilities:
• Proactive work approach
• Able to work under pressure
• Willing to take responsibilities, go the extra mile and be held accountable for actions
• Proficiency in Microsoft Office (Especially Excel, Power Point)
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Stress oriented
• Ability to work within a team
• Strong people, and stakeholders management skills (internal / external)
• Analytical skills
Job Details
| Date Posted: | 2016-08-24 |
| Job Location: | Jeddah , Saudi Arabia |
| Job Role: | Customer Service |
| Company Industry: | Financial Services |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Nationality: | Saudi Arabia |
| Degree: | Bachelor's degree |
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